Terms and Conditions

Introduction and License

Conquestador is operated under the licenses granted by the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). We provide online gambling services, including real-money gaming and the opportunity to play a variety of online pokies. By accessing and using our services, you agree to comply with these Terms and Conditions.

Eligibility

To participate in our services, users must be at least 18 years old. Users located in New Zealand and other restricted regions are prohibited from accessing and using our services. By creating an account with Conquestador, you confirm that you meet the eligibility requirements and are not subject to any restrictions.

Account Rules

Each user is permitted to create only one account. Upon registration, you must complete mandatory Know Your Customer (KYC) verification. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Any misuse of your account, including sharing or allowing others to use your account, may result in suspension or termination of your account.

Deposits and Withdrawals

Deposits must be made using approved payment methods. All transactions are subject to verification to comply with Anti-Money Laundering (AML) regulations. Upon request for a withdrawal, you may be required to provide additional documentation to complete the verification process. Generally, withdrawal requests are processed within a specified timeframe, depending on the payment method used.

Prohibited Activities

The following activities are strictly prohibited:

• Cheating or collusion
• Fraudulent activities
• Bonus abuse
• Use of automated programs or bots
• Exploitation of system errors or glitches
• Any unauthorized manipulation of gameplay

Engaging in any of the above activities may result in immediate account suspension or termination and may lead to further legal action.

Limitation of Liability and Termination

Conquestador reserves the right to suspend, restrict, or permanently close user accounts in cases of violations of these Terms and Conditions, regulatory requirements, or any suspicious activity. Users will be notified of any account restrictions and the reasons behind such actions.

Bonus Terms and General Promotional Conditions

Bonuses and promotions are offered at the discretion of Conquestador. Each bonus may have specific terms and conditions, including wagering requirements, eligibility criteria, and expiration dates. Users are encouraged to review these terms before participating in any promotional offers.

Fair Play and Game Integrity Rules

Conquestador is committed to fair play. All online pokies are tested for fairness and randomness. Users are expected to engage in fair play and respect the integrity of the games offered. Any fraudulent or unethical behavior will not be tolerated.

Fraud Prevention and Security Monitoring

We employ advanced security measures to protect user information and prevent fraudulent activities. All transactions and gameplay are monitored for suspicious behavior. Users may be required to undergo additional verification checks if suspicious activity is detected.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should first contact our support team to resolve the issue. If the matter is not resolved satisfactorily, users can escalate their complaint to the relevant regulatory authority. We are committed to providing a fair and transparent process for addressing user complaints.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from or related to these terms will be subject to the jurisdiction of New Zealand courts.

Responsible Gambling Measures and User Protection Tools

Conquestador is dedicated to promoting responsible gambling. We provide various tools and resources to help users manage their gambling activities. Users are encouraged to set limits on their deposits, gameplay time, and losses. If you believe you may have a gambling problem, we recommend seeking assistance from professional support services.

Conclusion

By using Conquestador’s services, you agree to abide by these Terms and Conditions. It is your responsibility to review these terms regularly to stay informed of any changes. Continued use of our services constitutes acceptance of any updates to these terms.